Life has been hard... damn it... all because of margarine... haiz
Margarine = refers to someone at work
Problem No:1
Communication break down
She's a college student from philipines.. her english and ours... is *bang* .... So.. i need to alleast, ATLEAST repeat myself 5 times... each time in a different way.. before she could actually understand....
*slap forehead*
Problem No:2
the slap-the-butt problem... everytime she says something, she will *slam* our butt.... damn it manx... potential mind damage... haiz...
Now.... customer problem....
Problem no. 1
here comes an indian man walking towards the counter and stands infront of the cashier.
staff: Hi sir, How may I help you?
Indian man: Where to buy the card? *with the full-fetch indian accent*
staff: -.- ... u can purchase it here
indian man: oh ok... *give money*
Indian man comes back to the counter...
Staff: Is there anything i can do for you sir?
Indian man: How do i swipe the card?
staff: -.- .... Let me show you... Which machine do u wish to play?
*goes to the machine and swipe for him*
Indian man returns again....
Indian man: it shows card error...
Staff: *checks the card* The card is ok and working fine sir... which machine is do u wish to swipe?
*goes to the machine*
Indian man: this is the machine i tried just now *pointing*
staff: do you mind showing me how u swiped ur card?
Indian man: *swipes card*
*ke-ching* one credit on machine
Indian man: ohh.. ok nvm then.. its ok already
Staff: *walks away* -.-
Indian man comes back AGAIN
Indian man: where are the tickets?
Staff: It is automatically credited to ur card sir
Indian man: ohh so do i need to swipe again?
Staff: -.- .. no need sir... it is automatic
Indian man: ohh so i dont need to swipe again?
Staff: -.- .. dun need.. its automatic
Indian man comes back AGAIN
Indian man: so how do i top up this card?
Staff: *faints*
Problem No. 2
This uncle came to the counter and approach me
Uncle: That machine no ticket arh?
Me: The tickets are automatically added to your card. You dont have to do anything. Just come to the counter and redeem.
Uncle: ohhh.. so its automatic arh??
Me: ya automatic
Uncle: I dont need to swipe again right?
Me: No need. Its automatic.
Uncle: So automatic credit to this card arh?
Me: Ya. Automatic.
Uncle: Then how do i know whether the ticket already inside or not?
Me: you can check at the check balance machine. If the machine is working fine it will automatically added to your card. You dont have to worry. Its automatic.
Uncle: ohh ic. Automatic arh? Sure?
Me: Ya. Automatic.
Uncle: I dont have to do anything after playing right?
Me: Ya no need. Its automatic.
Uncle: ohh ok..thank you... *walks away*
Me: *faints*
Please take ur time to count the no. of times i mentioned automatic in the entire convo. NABEI english oso cannot understand.
Problem No. 3
An INDIAN MAN AGAIN.. this time different indian man.. but same species...
Me: Hi sir How may i help?
Indian man: I would like to have a refund for the value inside.
Me: I'm sorry sir, We dont do refunds for the value u have in the card.
Indian man: Its not fair. We still have money inside.
Me: *swipes the card*
Upon seeing the balance in the card... I want to faint....
Balance: $0.10
*faints*
Problem No. 4
Indian man: So all your machines uses card?
Me: yes... all the machines are using card... *carry on explaining the details of the card*
Indian man: Ok then.. can i have $10?
Me: *swipes card and give to him*
He returns after 5 minutes
Indian man: That machine uses coins??
Me: *faints*
I'm sorry if i sounded like a damn bloody racist... but seriously.. this is how stupid or dumb or nabei or @$%#$%#%^#&^$ a customer can be. On all these circumstances, NONE of the good customer service practice is useful... It is seriously useless serve them well... haiz...
Especially on a busy saturday... I feel like killing them manx.... Now when we see an indian customer... ALL the staff will walk away from the counter... hahax!!!! I dont wish to be racist. But I have to.
* Whoever did it, I hope you own up.
* Need a little time away.
